B2C Services Outbound Agent

Office Location: Sweden - Malmö/Stockholm

Application close date: 28 February 2026

Employment Type: Full Time, Permanent

At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank.

Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together, and dares to do things a little differently, you will feel right at home here.

Working in the Commercial B2C Function means creating and shaping the banking products and services our customers rely on. You’ll drive innovation by developing new solutions, enhancing existing ones, and ensuring they stay competitive, compliant, and profitable. Every day, you’ll make an impact by delivering value to customers, guiding the bank’s growth, and keeping our offerings relevant and attractive in a fast-changing market.

The difference you will make

In this role you are responsible for the sales of the bank’s products via, primarily, outbound phone calls. The products range from consumer loan, revolving loan, consolidation loan and mediated products (e.g. PPI).
You are responsible for the customer contact and that our offering is presented in a professional manner. Most likely, you will be the customers’ contact person regarding their Ikano Bank errands.
You have your own sales budget that you are determined to deliver monthly, and you do this by being results- and customer oriented.
Your main mission is to deliver on set goals and budgets, also support colleagues when needed and always strive to improve and report business improvements.
By working together, you will identify new ways-of-working and you will strive to offer a professional and customer-friendly service. You will also work between departments within the organization when necessary.

What you will be doing

- Sell loan, revolving loan and insurance products to, primarily, internal customers via Outbound sales calls
- Deliver on sales budget and qualitative goals
- Deliver weekly and monthly follow-up reports and sales figures
- Achieve set goals and sales budgets (both qualitative and quantitative goals)
- Improve the business by giving feedback to colleagues and manager
- Support colleagues by working together
- In close cooperation with other departments, you work to improve the business, identify more efficient ways-of-working and strive to offer excellent customer service
- Report improvements on existing products and services so that we have the best possible offering for the customer and for the bank
- Taking ownership and being in control of what concerns your areas of responsibility and your customers
- Support a positive team culture focused on performance, accountability, and learning.
- Represent Ikano Bank’s values, common sense, simplicity, working together, and daring to be different, in all aspects of your work.

What you bring

- Experience of having worked with outbound sales is preferable, but not mandatory
- Banking and insurance experience preferable, but not mandatory

- Excellent communication skills
- Ability to engage your receiver and create a passion for your work
- Ability to present offers in a professional, sales- and service oriented manner
- To succeed in this role, you must be a flexible and open person who is results oriented and has a high qualitative focus. Furthermore, you
have a high working morale where your drive enables you to reach higher levels

- Computer proficient
- Microsoft Office
- Problem solver
- Networking
- Thrive in a roll focusing on results and digital transformation/communication, you are always open for feedback and make changes.
- Able to co-operate and contribute within the team, and with other departments.
- Proven ability to operate multiple tasks at the same time.

What drives you

- Customer focused and goal oriented
- A driven self-starter, make-it-happen type
- Triggered by result and sales
- Pushing boundaries, challenges status quo
- Engaging and driving personality

If this sounds like your kind of workplace, we would love to hear from you. You do not have to tick every single box. What matters most is your drive, your ideas and your willingness to grow with us.

Our application process is simple. Just click on the Apply Button and we will get in touch with you soon. Apply today and let us build something different together.

You want to know more about Ikano Bank? Check out our videos about culture, social/corporate responsibility and everyday working at the bank. For any questions, feel free to contact us at